At Rightangled, we’re committed to supporting you throughout your weight loss journey with treatments such as Mounjaro (Tirzepatide) and Wegovy (Semaglutide).
Q: How can I speak to someone about my clinical questions?
A: Your first step is to book a call with one of our trusted customer service agents. They are fully trained to handle a wide range of clinical queries, including dosage progression, side effects, switching medications, and more.
Q: How do I book a call with the support team?
A: You can book a call using the link provided in your email. If you haven’t received one or the link doesn’t work, just email us and we’ll be happy to assist in scheduling the call manually.
Q: What if my question can’t be resolved by the customer service agent?
A: If your enquiry requires further clinical input, our team will escalate your case to a qualified clinical prescriber, who will follow up with you either via phone call or secure email.
Q: Can I speak to a clinical prescriber directly?
A: To ensure prescribers are available for the most appropriate cases, all queries first go through our trained support team. If needed, they will refer you to a prescriber for further review.
Q: What is the online consultation form, and why do I need to complete it?
A: The online medical consultation is a required step before any prescription can be issued. It allows our prescribers to assess your medical history and determine clinical suitability for treatments like Mounjaro or Wegovy.
Q: I haven’t heard back after submitting my form or booking a call. What should I do?
A: Please check your spam or junk folder, as responses may land there. If you still haven’t received a reply, contact our support team, and we’ll follow up on your behalf.
Q: Who do I contact if I’m still unsure?
A: If you're not sure who to speak to, simply email our team at info@rightangled.com – we'll point you in the right direction and ensure your questions are addressed promptly.