You can update your personal details directly through your account settings. If certain details cannot be changed, our support team will assist you after verification.
What details can I update myself?
You can update the following directly in your account:
- Email address
- Phone number
- Delivery address
These changes take effect immediately once saved.
What details require support assistance?
The following details may require manual review:
- Full name
- Date of birth
- Medical information linked to your profile
This is to ensure compliance with healthcare and prescription regulations.
How to update your details
Option 1: Update via your account (Recommended)
- Log in to your account
- Go to Account Settings
- Select the details you want to update.
- Enter the new information
Account details:
- If you update your email address, you will need to verify it again using a code sent to your new email address.
- You can add multiple addresses. When adding a new address, use the tick box at the bottom of the page to set it as your default address.
- Save changes
Option 2: Contact support
If you cannot update a detail:
- Contact our support team
- Provide the requested update
- Complete identity verification if required
Verification Requirements
When is verification required?
Verification is required if:
- You request changes to sensitive information (e.g. name, date of birth)
- Your account shows unusual activity
- The system cannot validate the change automatically
What happens during verification?
You may be asked to confirm:
- Date of birth
- Email or phone number
- Recent order details
Changes will only be processed once verification is complete.
Processing Times
- Self-service updates → Immediate
- Support-assisted updates → Typically within 24–48 hours.
Need help?
If you need assistance, please contact support and we will be happy to help.