Help & Support

Testing kits

• Where are your labs and what are their opening times?
• I’m a new user, how do I register my kit?
• How can I change my details on my testing portal?
• Does my kit have an expiration date?
• How do I send back my sample?
• Who analyses my results?
• How reliable or accurate are my results?
• Why couldn’t my result be processed?
• Can I print or download my test results?
• How can I chase up my results?
• Which test should I order?
• Can I register more than one person's barcode on the same account?