How we process refund requests on Blood and DNA Tests
Our money-back guarantee ensures that you receive a full refund if you change your mind after purchasing your kit and it has not yet been dispatched. The refund will be delivered within 5-7 business days.
If you have ordered a kit and informed us that you no longer wish to use our service within 14 days after the kit has been dispatched, yet your kit has not been opened and your barcode has not been registered, a refund will be given minus the £35.00 cost of the kit and postage fee. Your refund will be processed once your kit is returned back to our Operations office (the sender's address in your return envelope)
If a result cannot be produced for a biomarker in your blood or DNA test, we will cover the cost of a replacement test for that specific biomarker test.