What happens after you place your first order?
After your treatment is approved, your first order is created, prescribed, and prepared for delivery. You will also be onboarded with the information you need to safely receive, understand, and begin your treatment.
How the first order process works?
Order is created
Once your treatment is approved, your first order is automatically generated based on the prescribed treatment.
Prescription and preparation
A qualified clinician issues your prescription, and your treatment is prepared for dispatch.
Dispatch and delivery
Your order is shipped to your selected address. You may receive tracking details once your order has been dispatched.
What to expect during onboarding...
Access your account
You can log into your account to view your order status, track delivery, and manage your treatment.
Receive treatment instructions
You will be provided with guidance on how to use your treatment safely, including dosage and administration instructions where applicable.
Know where to get support
You can contact the support or clinical team if you have any questions about your treatment, order, or next steps.
What happens after your first order?
Start your treatment
Begin your treatment by following the instructions provided with your medication.
Follow your treatment plan
Continue using your treatment as advised and follow any guidance given during your consultation.
Manage your ongoing care
Depending on your treatment plan, you may need to manage future orders, subscriptions, or follow-up consultations.
How long does the first order take?
Processing and delivery times can vary depending on the treatment, service, and location. Your order will only be dispatched after clinical approval and prescription. You will be notified once your order has been shipped.
Important notes
All first orders are subject to clinical approval before being processed.
Your treatment will only be prescribed if it is considered safe and appropriate for you
Delays may occur if additional clinical checks are required
Ensure your delivery details are accurate to avoid failed or delayed delivery
Always follow the instructions provided with your treatment
Need help?
If you need assistance, please contact support and we will be happy to help.