First steps
To begin your treatment journey:
- Choose the treatment or service that suits your needs
- Start your online consultation
1. Complete your online consultation
Provide information about:
- Your medical history
- Current health conditions
- Any symptoms or concerns
- Previous treatments (if applicable)
This ensures your treatment is safe and appropriate.
2. Choose your treatment
If your answers don’t raise any automatic exclusions, you’ll be taken to a results page showing the treatments suitable for you. From there, you can review the options and choose the one that best fits your needs.
3. Clinical review
Once your order is placed, a qualified clinician will review your consultation notes with your requested medication.
They will assess your suitability and may request additional information if needed before making a decision.
4. Approval and prescription
If approved:
- Your treatment will be prescribed
- Your order will be prepared for dispatch
If not approved, you will be informed and may be offered alternative options where appropriate or a full refund.
5. Delivery
Your medication or test kit will be delivered directly to your chosen address.
You will receive updates on your order, including dispatch and delivery details.
What happens after you start treatment?
Once your treatment begins:
- You will receive guidance on how to use your medication or kit
- Ongoing support will always be available depending on your treatment
- Follow-up or dose adjustments may be recommended where appropriate
You can also manage your treatment through your account at any time by logging in to your online profile.
Important notes
- All treatments are subject to clinical approval
- You may be asked for additional information before a decision is made
- Not all users will be eligible for every treatment
- Processing and delivery times may vary
Need help?
If you need assistance getting started, please contact support and we will be happy to help.