How do charges and billing work on my account?

Understand how you are charged and manage your billing with confidence

This guide explains how charges work on Rightangled, what to expect on your billing statements, and how to manage any billing-related queries.

How billing works

Rightangled charges depend on the service or product you are using. These may include:

One-time payments for individual orders
Recurring charges for subscription-based services
Additional charges where applicable (e.g. upgrades or changes to your plan)

All charges are processed using your selected payment method at checkout or on your scheduled billing date.

When are you charged

One-time orders: You are charged at the point of purchase
Subscriptions: You are charged automatically based on your renewal schedule (e.g. every 4 weeks)
New orders on subscription: If you manually place an order, you may be charged immediately depending on your selection

It’s important to ensure your payment method is valid before your billing date to avoid interruptions.

What appears on your billing statement

Charges from Rightangled may appear on your bank statement with a descriptor linked to our service. The exact wording may vary depending on your payment provider.

If you don’t recognise a charge, we recommend checking:

Your recent orders
Your subscription activity
Any email confirmations from Rightangled

Managing your billing details

You can manage your billing information through your account:

Log in to your Rightangled account
Go to your account dashboard
Access Payment Methods or Manage my subscription

From here, you can:

Update your payment method
Change the card used for subscriptions
Review upcoming billing dates

Common billing questions:

Why have I been charged?

This may be due to a recent order, a subscription renewal, or a manually placed order.

Why was I charged earlier or later than expected?

Billing dates may shift slightly depending on order timing, manual orders, or schedule adjustments.

Can I change my billing date?

Yes, in some cases billing dates can be adjusted. Please contact support if you need help with this.

Avoiding billing issues

To ensure smooth billing:

Keep your payment details up to date
Ensure sufficient funds are available before billing
Monitor your subscription schedule
Review any changes before confirming orders

Need help?

If you have questions about a charge or billing issue, our support team is here to help.

info@rightangled.com

Please contact us with:

Details of the charge
The date and amount
Any relevant order information

We’ll review and assist you as quickly as possible.

General information enquiry: info@rightangled.com
Customer support (technical): support@rightangled.com
Complaints (including refund requests): complaint@rightangled.com
Sales & partnership inquiries: sales@rightangled.com
Client Accounts: accounts@rightangled.com