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How do I contact Rightangled?

You can contact Rightangled by submitting a request through our contact form, emailing the appropriate team, or calling us during business hours. Providing clear and accurate information will help us resolve your query as quickly as possible.

Online Concierge

Key Takeaways

  • The contact form is the recommended way to reach us
  • You can also contact us via email or phone
  • Queries are handled by the appropriate team (clinical or support)
  • Providing detailed information helps us respond faster and more accurately
  • Rightangled does not provide emergency medical services

How to Contact Us

1. Contact Form (Recommended)

The quickest and most effective way to contact us is via our contact form:

 https://rightangled.com/pages/contact-us

Using the form helps us:

  • Route your query to the correct team
  • Capture the information needed to assist you
  • Respond more efficiently

2. Email Support

You can contact specific teams directly via email:

Important

Please email us from the same email address used for your order.

This allows us to:

  • Verify your identity
  • Locate your account quickly
  • Resolve your query more efficiently

3. Phone Support

You can call us during business hours:

📞 +44 20 4525 1947

4. Postal Address

You may also contact us by post:

Rightangled
32 Galena Road
London
W6 0LT
United Kingdom

Types of Support Available

Your query will be directed to the most appropriate team:

Clinical Support

For:

  • Side effects or symptoms
  • Medication questions
  • Treatment suitability

Clinical queries may require review by a qualified clinician and can take longer to process.

Customer Support

For:

  • Orders and delivery
  • Tracking and dispatch
  • Payments and billing
  • General account queries

Technical Support

For:

  • Login or access issues
  • Website or platform problems

Response Times

Our customer service hours are:

  • Monday to Friday: 8:00 am – 5:00 pm
  • Saturday: 9:00 am – 1:00 pm

We aim to respond to all queries within 24 hours, although this may vary depending on:

  • The nature of your query
  • Clinical review requirements
  • Demand levels

What Information Should I Provide?

To help us resolve your query quickly, please include:

  • Your full name
  • The email address linked to your order
  • Order reference (if applicable)
  • A clear description of your issue
  • Relevant dates or timelines

For clinical queries, also include:

  • Your symptoms
  • When they started
  • Severity and progression

Important Safety Information

  • Rightangled is not an emergency service
  • If you experience urgent or severe symptoms, you should:
    • Contact emergency services at 999
    • Or seek immediate medical care by calling NHS 111

Do not wait for a response from our team in urgent situations.

When Should I Use Each Contact Method?

Situation Best Contact Method
General enquiry Contact form or email
Order or delivery issue Contact form
Billing or account query Email (accounts) or contact form
Clinical concern or side effects Contact form
Cannot access email or form Phone
Urgent medical issue Emergency services