Here is all the information you may need if you wish to make a formal complaint.
We appreciate you taking the time to inform us of an issue you have experienced with our service. We aim to constantly improve our service, so your feedback is important to us.
For all customer complaints, we would like you to send in your complaint with full details to firstname.lastname@example.org
Please include the nature of your complaint providing as much information as possible so that we are able to help you the best we can. Complaints are best handled in writing as it gives you the opportunity to include as much information as possible and put your points of view in an organised manner.
We would like to reassure you that all complaints are handled by both the complaints team and the Head of the customer service.
Normally all complaints are dealt with within a period of 48 hours and if at any time this may be longer, we will endeavor to update you immediately.
Thank you for your patience and understanding