I need help managing my subscription service.
Step one: Log into your Rightangled customer account portal. You can do this by navigating to the top right-hand side of your desktop screen or directly by following the link provided here.
Step two: From your portal, select the subscription tab located on the side menu. Please note that this may work better when using a desktop.
Changing Your Dose:
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Select the Edit Tab:
Above the medication, select the Edit tab.
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Add New Item:
Click on "Add item."
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Insert Medication Details:
Enter the name of the medication you want to titrate up or change, and select the required dose.
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Remove Old Dose/Medication:
Once the new dose is added, you may remove your old dose or medication.
Placing a new order in your subscription
1. When placing a new order in your subscription, IMPORTANT: you must always select "Place order now and resent the schedule" should you not want your following month's order to be dispatched.
Pausing and Resuming Your Subscription
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To Pause:
Select the pause button at the bottom of the page. -
To Resume:
Follow the same steps to resume your subscription.
Editing Payment Details & Changing Your Billing Schedule
- Select Edit on Payment Details:
This action will send an email to your inbox, allowing you to manage your card details. - Billing Schedule Tab:
You can push packs back or bring packs forward via the "billing schedule" tab.
- Please select the upcoming order you would like to reschedule and a pop-up calendar will show on your screen please select the day you would like to reschedule this pack to
Should you have any difficulties with this, please contact info@rightangled.com for further assistance.