I need help managing my auto-titration subscription service.
Step one: Log into your Rightangled customer account portal. You can do this by navigating to the top right-hand side of your desktop screen or directly by following the link provided here. Just enter your email address and a code will be sent to your inbox, all you have to do next is to use the code to log in, no need for any password.
Step two: From your portal headings section, you will be able to access your:
1. Orders & Rewards: This is where you will find all your previous orders in order history and you will also find a section at the top showing your Points Rewards with a button called "View Ways to earn" which will direct you to a pop up window on the home page where you can access and manage your points and rewards/discounts as well as your referral code.
2. Auto-titration subscriptions: This is where you will be able to access your auto-titrating subscription, if you signed up to that. More details on how to manage this plan to follow below.
3. Same dose subscriptions: This where you will be able to access and manage your same dose refill subscription.
Managing your auto-titration subscription:
Changing Your Dose:
-
Select the Edit Tab:
Above the medication, select the Edit tab. -
Add New Item:
Click on "Add item." -
Insert Medication Details:
Enter the name of the medication you want to titrate up or change, and select the required dose. -
Remove Old Dose/Medication:
Once the new dose is added, you may remove your old dose or medication. - Do not forget to "save" your change - by selecting the "save" button.
Placing a new order in your subscription
1. When placing a new order in your subscription, IMPORTANT: you must always select "Place order now and resent the schedule" should you not want your following month's order to be dispatched.
Pausing and Resuming Your Subscription
-
To Pause:
Select the pause button at the bottom of the page. -
To Resume:
Follow the same steps to resume your subscription.
Editing Payment Details & Changing Your Billing Schedule
- Select Edit on Payment Details:
This action will send an email to your inbox, allowing you to manage your card details. - Billing Schedule Tab:
You can push packs back or bring packs forward via the "billing schedule" tab. - Please select the upcoming order you would like to reschedule and a pop-up calendar will show on your screen please select the day you would like to reschedule this pack to
Should you have any difficulties with this, please contact info@rightangled.com for further assistance.