Missing item(s) in my delivery?
If your order has arrived but an item is missing, please contact us as soon as possible so we can investigate and resolve the issue.
What to check first
Before contacting support, we recommend checking the following:
- Order confirmation
Ensure all expected items were included in your order. - Packaging
Check all packaging carefully, as items may be packed separately. - Multiple shipments
Some orders may arrive in more than one delivery.
Reporting a missing item
If an item is still missing, please contact support with:
- Your order number
- The item(s) missing
- Any relevant details about your delivery
We will review your order and investigate the issue with our pharmacy and delivery partner if required.
What happens next
Once reported, we will:
- Investigate the issue
- Confirm whether the item was dispatched
- Advise on the appropriate outcome based on our findings
Need help?
If you believe an item is missing from your order, please contact support and we will assist you.
info@rightangled.com