What to Do If an Item Is Missing from Your Delivery 📦

We aim to ensure every order is fulfilled with 100% accuracy. If you believe an item is missing from your parcel, please follow this quick checklist before getting in touch with our team.

1. What to Check First

• 🧾 Review Your Order Confirmation: Double-check your dispatch email or invoice to confirm that all items were included in that specific shipment.

• 📦 Inspect Packaging Thoroughly: Smaller items, clinical leaflets, or swab kits can sometimes slip beneath the thermal box lining or protective void-fill packaging.

• 🚚 Check for Split Shipments: Depending on product storage requirements (such as cold-chain items vs. ambient diagnostics), some multi-item orders are dispatched separately and may arrive in separate parcels under different tracking numbers.

2. How to Report a Missing Item

If you have inspected your package and an item is still missing, please contact our support team within 48 hours of delivery.

To help us resolve this swiftly, please provide:

1. Your Order Number (e.g. #RA123456 or #MD123456)

2. Name of the Missing Item(s)

3. Photos of the Package Received (including the outer shipping box, shipping label, and the contents received)

3. What Happens Next?

Once we receive your report, our operations team will:

• 🔍 Audit Pharmacy Packing Logs: Cross-reference our internal packing camera footage, weight checks, and pharmacy dispatch logs.

• 🚚 Verify Courier Tracking: Check telemetry with our delivery partners (Royal Mail or DHL) for split-shipment updates or weight discrepancies.

• ✅ Provide a Resolution: If a packing error or missing item is verified, we will immediately arrange an urgent express re-dispatch or process an appropriate refund.

Need Assistance?

Our Customer Support Team is ready to help resolve any order issues promptly:

✉️ Email Support: info@rightangled.com