At Rightangled, your safety and well-being are at the heart of everything we do.
Why We Cannot Accept Returns
Prescription medications, especially injectable treatments, are classified as controlled medical products. Once these items leave our premises, we are legally prohibited from accepting them back under any circumstances, even if they remain unopened or unused. This is to guarantee:
- Patient safety
- Product integrity
- Compliance with MHRA and pharmacy regulations
Returned medications cannot be verified for appropriate storage, handling, or potential tampering, which means they must be safely disposed of and cannot be resold under any condition.
Cold Chain & Delivery Protocols
Many of our weight loss medications require cold chain logistics, meaning they must be kept within a specific temperature range during transit. Our packaging is specially designed to maintain the required temperature for up to 50 hours, ensuring your medication arrives in a safe and effective condition.
However, once the medication is delivered, it becomes the recipient's responsibility to ensure it is promptly received and refrigerated.
Failed deliveries, returns to sender, or delays in collection may compromise the medication, making it unusable. Unfortunately, in such cases, we cannot offer a replacement or refund.
Placing Your Order with Confidence
To ensure a smooth experience, we recommend the following before placing or receiving your order:
- Double-check your shipping address
- Ensure someone will be available to accept delivery
- Track your parcel using the link provided in your dispatch email
- If you’re subscribed, use your account to reschedule, skip, or pause upcoming deliveries
Still Have Questions? We're Here to Help
We completely understand that issues can arise unexpectedly, and we’re always here to support you. Our customer service team is available to help before dispatch with any queries or order changes or support you may need at info@rightangled.com.
However, once an order has been processed and dispatched, we are bound by clinical regulation and cannot accept returns or issue refunds for safety reasons.
We truly appreciate your understanding and cooperation and thank you for trusting us with your health journey.