My sample was delivered at the lab, why have I not received my results yet?
Most results are released within 48 hours however, if you haven't received yours this may be due to several reasons, such as:
- Your sample was contaminated with food, drinks, chewing gum, or other foreign substances like nicotine affecting its quality
- Your swab didn't contain enough sample. To avoid this, please ensure you follow the instructions manual provided in your testing kit as to how you can collect your throat and nose swabs.
In both cases, the lab won't be able to provide an accurate result. If this happens, the lab will inform us right away, and attempt to re-test your sample for a second time. This may delay your results arrival. If the second attempt is still unsuccessful, a member of our Customer Service Team will be in touch with you to arrange a replacement kit to be dispatched to you.
- The lab is processing a large volume of samples, especially on weekends. Try to factor this in if you are in a hurry. Because of this, your results may require more than 48 hours to be delivered. In any case, your results will be uploaded to your Rightangled dashboard within 48 from the lab receiving your sample.
How will I know if I've received my results?
Once your results are ready, you will be notified by an email prompting you to Log in to your account. Here, you will be able to view your results displayed on your Dashboard where you also have the option to download your report.
Top Tip – If you haven't received an email from us, please check your junk inbox. If nothing is there, you may have entered the wrong email address whilst purchasing or registering your kit.
please contact us via support@rightangled.co. where one of our customer service agents will be happy to assist you further.