Can I return my medication?
No. Prescription medications cannot be returned once they have been dispensed and dispatched, as their safety and storage conditions cannot be guaranteed.
Key Takeaways
- Medications are non-returnable once dispensed
- This is a safety and regulatory requirement
- Applies even if the product is unopened
- This policy protects all patients
Why Medications Cannot Be Returned
Once medication leaves the pharmacy:
- Storage conditions (e.g. temperature) cannot be verified
- Product integrity cannot be guaranteed
- There is a risk the medication may no longer be safe to use
For this reason, pharmacies are not permitted to restock or reuse returned medication.
Does This Apply to All Orders?
This applies to:
- Prescription medications
- Temperature-sensitive treatments (e.g. injectables)
- Any dispensed pharmaceutical product
Important Clarification
- This policy applies once your medication has been dispensed and dispatched
- It applies even if:
- The package is unopened
- You no longer wish to use the medication
What If I Change My Mind?
If you change your mind:
- You may contact us before your order is reviewed by the clinician.
- Once clinically reviewed, approved or dispensed, the order cannot be cancelled or returned
What You Should Do
If you have concerns about your order:
- Contact us as soon as possible at info@rightangled.com
- Do not open or use the medication if you believe there is an issue