Patient Charter & Clinical Responsibilities

Your health, safety, and treatment success are our highest priorities. Safe online prescribing relies on open, truthful communication and a shared commitment between you and our clinical team.

Please read your key responsibilities carefully before starting or continuing your treatment.

Key Takeaways

• Accuracy is critical: Your medical history and current health data determine clinical suitability.

• Adhere to guidance: Always follow the specific dosing schedule and administration instructions provided.

• Exclusive personal use: Treatments are prescribed solely for you and must never be shared.

• Proactive reporting: Notify our clinical team promptly if you experience side effects, changes in health, or lack of progress.

• Emergency awareness: Our service complements, but does not replace, your NHS GP or emergency healthcare providers.

Your Responsibilities

1. Provide Truthful & Complete Information

Safe prescribing depends on the accuracy of your clinical record. You must:

• Complete all medical consultations and questionnaires honestly and to the best of your knowledge.

• Disclose your complete medical history, including existing conditions, allergies, and surgeries.

• Keep us updated on all concurrent medications (prescribed, over-the-counter, supplements, or herbal remedies).

• Provide accurate and up-to-date biometric data, such as your verified weight and height.

Providing incomplete, misleading, or outdated information may result in inappropriate prescribing, severe adverse reactions, or compromised safety.

2. Follow Prescribed Instructions & Dosing Schedules

To ensure optimal efficacy and minimise risk, you must:

• Administer medication strictly in line with the dosage and titration schedule specified by your prescriber.

• Never independently alter, double up, or stop your dose without prior clinical consultation.

• Follow all supplementary clinical guidance provided by our prescribers and dispensing pharmacists.

3. Practice Safe Medication Handling & Storage

Your prescription is a regulated medical product. You must:

• Use the medication strictly for yourself; sharing prescribed medication is dangerous and illegal.

• Store medication in accordance with manufacturer instructions (e.g., specific refrigeration or temperature controls).

• Safely dispose of used needles, pens, or expired medications using appropriate sharps containers and local pharmacy take-back services.

4. Monitor Your Health & Report Side Effects

Ongoing safety requires active monitoring. You are responsible for:

• Regularly checking your progress, vitals, and physical response to treatment.

• Reporting any unusual, unexpected, or persistent side effects to our clinical team without delay.

• Promptly disclosing any new medical diagnoses, upcoming operations, or changes in pregnancy/breastfeeding status.

5. Coordinate with Primary & Emergency Care

Our digital service is designed to support specific conditions and does not replace your routine primary care or emergency services. You must:

• Maintain regular contact with your registered GP for long-term health monitoring.

• Keep your GP informed of medications prescribed through our service.

• Immediately call 999 or attend your nearest A&E if you experience severe symptoms, such as severe allergic reactions (anaphylaxis), sudden chest pain, breathing difficulties, or acute distress. For non-emergency urgent concerns, contact NHS 111.

Clinical Safeguards & Governance

If our prescribing team detects that clinical responsibilities are not being upheld, or if proceeding poses an unmanaged safety risk, we reserve the right to:

• Decline or cancel initial treatment requests.

• Pause, hold, or discontinue active subscriptions or repeat dispatches.

• Adjust your dosing plan to a lower, safer maintenance level.

• Require formal clinical verification, such as photographic validation or GP confirmation, before releasing further medication.

These measures exist strictly to protect your health and comply with UK clinical prescribing and pharmacy standards.