Order Changes, Cancellations & Delivery Policy

Please review our policy below regarding amendments, cancellations, and delivery address updates. Because our pharmacy operates on an automated and rapid dispensing timeline, strict cutoffs apply to all orders.

Key Takeaways

• Address Updates: Can only be made before an order enters the processing stage. Once processing begins or an item has shipped, details cannot be altered.

• No Cancellations Once in Processing: Once an order moves into the pharmacy processing stage, it cannot be cancelled, amended, or refunded.

• Subscription Cancellations: You must cancel, pause, or adjust your recurring subscription at least 3 days (72 hours) before your next scheduled payment date.

• Accuracy is Your Responsibility: Please double-check all delivery and billing information before completing checkout.

1. Delivery Address Amendments

Because orders are transmitted to our dispensing pharmacy shortly after clinical review, delivery updates must be submitted immediately:

• Before Processing: If your order has not yet entered the pharmacy processing stage, our support team can assist in updating your delivery address.

• Once in Processing or Dispatched: We are strictly unable to update delivery details once an order is being prepared by the pharmacy or has been handed over to the courier.

How to Request an Urgent Address Change:

Email our support team immediately at info@rightangled.com with:

1. Your Order Number (e.g., #RA-12345)

2. The Complete Updated Delivery Address (including full postcode)

3. Reason for the request

Please note: Address change requests are not guaranteed and depend entirely on the operational stage of your order at the moment our team reviews your message.

2. Order Cancellation Policy

Due to UK pharmaceutical dispensing regulations and the rapid turnaround of our clinical fulfilment facility:

• Standard / One-Time Orders: Once an order moves into the processing stage, it cannot be cancelled or recalled under any circumstances. Prescriptions processed for dispensing cannot be returned or reused.

• Subscription Orders: To prevent renewal orders from processing, you must manage your plan (pause, skip, or cancel) at least 3 business days (72 hours) prior to your scheduled billing date.

  • If a subscription payment has already been captured and the order has entered processing, the order cannot be cancelled or refunded.

3. What to Do If Your Order Has Already Dispatched

Once your order leaves our facility, the shipment is in the care of the courier network:

• Track Your Parcel: Use the tracking link provided in your dispatch confirmation email.

• In-Flight Options: Depending on the courier (e.g., Royal Mail), you may be able to use their online tracking portal or app to arrange safe-place delivery, leave with a neighbour, or request collection at a local depot.

• No Redirection: Parcels cannot be redirected to a completely different address once handed to the carrier.

Need Urgent Help?

If you notice an error with your order, please contact our support team as quickly as possible:

• Email: info@rightangled.com

• Subject Line: URGENT: Order Change Request - [Your Order Number]

• Help Centre: help.rightangled.co