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How do I find the courier contact details?

You can find your courier’s contact details using the tracking link sent to you after your order has been dispatched. The tracking page will usually include the courier name and how to contact them.

Tracking & Managing Your Delivery

Key Points:

  • Direct courier tracking details are automatically emailed as soon as your parcel is dispatched.

  • Active delivery adjustments (redeliveries, safe place designations, depot collections) must be managed directly via Royal Mail.

  • Temperature-sensitive orders should be received on the initial delivery attempt to preserve cold-chain integrity.

1. How to Track Your Parcel

  1. Locate Your Dispatch Email:

    Once your prescription is approved, packed, and released by our dispensing pharmacy, you will receive a dispatch notification containing your unique tracking reference.

  2. Access Live Carrier Updates:

    Click the tracking link within your email or copy your 13-character tracking number (e.g., AB123456789GB) directly into the Royal Mail Track and Trace portal:

    https://www.royalmail.com/track-your-item

  3. Set Delivery Preferences:

    Use the carrier portal or the official Royal Mail app to set an authorized safe place, assign an immediate neighbor, or arrange alternative delivery dates prior to out-for-delivery scans.

2. When to Contact Royal Mail Directly

For items already marked as In Transit or Out for Delivery, Royal Mail holds real-time logistical control. Contact Royal Mail directly to:

  • Rearrange a missed delivery attempt or book a redelivery online.

  • Divert a parcel to a local Royal Mail Delivery Office or Post Office branch for collection.

  • Query localized route delays or localized scan exceptions.

Royal Mail Contact & Support Channels:

  • Online Help & Redelivery Booking: https://www.royalmail.com/help

  • Customer Service Telephone: 03457 740 740

  • Opening Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 8:00 AM – 2:00 PM

3. When to Contact Rightangled Support

Contact the Rightangled Customer Care team directly for pharmacy-level interventions:

  • You have not received your dispatch email or tracking reference within 48 hours of clinical approval.

  • The tracking link returns an invalid error or shows no carrier induction after 24 hours.

  • The physical shipment arrived damaged, compromised, or missing ancillary items (such as needles, swabs, or sharps containers).

  • A transit delay has exceeded cold-chain hold thresholds (over 72 hours in transit for refrigerated items).

Rightangled Support Details:

  • Email: info@rightangled.com

  • Phone: +44 20 4525 1947

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