How to Track Your Order 📦

Tracking becomes available as soon as your order has been clinically approved, packed, and dispatched from our pharmacy.

Finding Your Tracking Information

Once your order leaves our facility, you will automatically receive a Dispatch Confirmation Email containing your unique tracking number and direct link.

You can also track your order directly using the official courier portals below:

• 🇬🇧 UK Orders (Royal Mail): Track Your Royal Mail Parcel

• 🌍 International Orders (DHL Express): Track Your DHL Parcel

If Your Tracking Hasn't Updated

It is completely normal for tracking status to take a few hours to register after receiving your dispatch email. Tracking updates are provided directly by the courier and may experience brief delays due to:

• Initial Courier Sorting: Scanning can take several hours to register after handed over at the hub.

• Transit & Route Processing: Scans update at major sorting facilities along the delivery route.

• Regional Depot Handovers: Scans register when arriving at your local delivery depot.

In almost all cases, tracking will update automatically as your parcel progresses through the delivery network.

Troubleshooting & Help

If you are unable to locate or view your tracking:

1. Check Your Inbox & Spam Folder: Search for your "Order Dispatched" confirmation email.

2. Verify Account Details: Log into your patient portal to review your active order status.

3. Allow Time for Initial Scan: Please allow up to 12–24 hours after dispatch for courier systems to reflect live updates.

Important Notes to Remember

• Dispatch First: Tracking numbers only become active after your prescription is dispatched, not when the order is placed.

• Delivery Timelines: Estimated delivery windows begin from the date of dispatch, not the order date.

• Courier Telemetry: Tracking telemetry is updated directly by Royal Mail or DHL systems and may not always reflect in absolute real-time.

Need Further Assistance?

If your tracking has not updated after 48 hours or you require help with your delivery, please contact our Customer Support Team. To help us assist you as quickly as possible, please have your Order Number (e.g. #RA123456 or #MD123456) ready when reaching out.