Covid-19 PCR Refund and Replacement Policy
We operate a strict no refund and returns policy for Covid PCR testing kits.
If the PCR test booking reference number has been issued by us and sent to you, we cannot provide a refund.
Test kits cannot be returned once received by you due to the risk of transmission of the virus.
You are liable for ensuring that your information is submitted correctly and we cannot process any refunds as a result of incorrect information or missing kit registration.
We are not liable for any delays outside of our control such as delayed postage or delays from the laboratory. In addition, we are not liable for any tests that have been damaged or lost in the post. A replacement can be issued in certain cases.