Troubleshoot

Find out everything you need to know about your account setup.

• Personal Detail Changes
• Change sample date
• How to change your details
• What are the symptoms of coronavirus?
• Where are your labs and what are their opening times?
• How do I edit my profile or questionnaire?
• How do I change my password?
• I’m an existing user, how do I register a new kit?
• I’m a new user, how do I register my kit?
• How do I refer a friend or a family member?
• My test kit has not arrived yet, can you help?