Troubleshoot

Find out everything you need to know about your account setup.

• How can I change my details on my testing portal?
• How do I change my password?
• I’m an existing user, how do I register a new kit?
• Personal Detail Changes
• I’m a new user, how do I register my kit?
• Where are your labs and what are their opening times?
• How do I edit my profile or questionnaire?
• The online consultation is not working