When will i be charged for my subscription?
Your subscription is charged automatically in line with your renewal schedule. Payment is typically taken when your next order is processed, before it is prepared and dispatched.
How subscription billing works
- Your subscription renews automatically based on your delivery schedule
- Payment is taken at the point your order is processed
- Once payment is successful, your order will be prepared for dispatch
Important timing information
- Charges are not taken at the time of delivery
- Payment must be completed before your order can be dispatched
- You may still be able to make changes before your order is processed
If your payment is unsuccessful
If a payment fails, your order will not be processed until payment is completed.
This may delay your delivery.
Managing your billing
You can view your upcoming orders and manage your subscription at any time through your account.
Important notes
- Subscriptions renew automatically unless paused or cancelled
- Payment timing may vary slightly depending on processing and clinical review
- Please ensure your payment details are up to date to avoid delays
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You will receive a reminder email 24 hours in advance to notify you of your upcoming billing. This gives you the opportunity to review or update your subscription details before your payment is processed the following day.
Need help?
If you have any questions about your subscription billing, please contact support and we will be happy to assist.